Introduction

About Me

CEO and Data Migration Specialist - Migration and additional support services for the discontinued Respond/BD Protect HWS employee health software packages.
We're also developing a data migration product for ubiquitous data migrations.

Network & Systems Administration
Strategic Technology Planning
Data/Business/Systems Analysis
Installation and Troubleshooting
Software/Systems Implementations
Technical Documentation (Manuals and support documentation)
Knowledgebase Administration
Employee Health Software Installation and Management
Technical Support (Phone/Email)

Specialties: Operating Systems (all)
Customer Relationships
Problem Solving
Work Arounds

Work/Experience

CEO/Data Migration Specialist at incrediblySmart LLC

October 2012 - Present
Data Migration & Extraction, Technical Services and Software company started in October 2012.
Our current focus is the migration or raw extraction of data entered into Employee Health and Infection Control database systems (we handle AICE and Respond data). We are also developing two new products, first is the iSDC (incrediblySmart Data Converter) the re-imagined ETL, and the second product is a Ubiquitous, Extensible, User Definable Database Management System.

Application Specialist - Healthcare Sector at BD Diagnostics

August 2004 - October 2012
providing full case support from usability to technical troubleshooting support for healthcare worker safety software, as well as infection prevention technology. I supported over 150 customers in hospital facilities nationwide. I also managed both small & large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems. I also helped set long-range technical direction and capacity plans.

Key Results:
Led hospital's implementation of healthcare worker safety systems. Designed and conducted "pre-load" training clinics, optimized training documentation prior to go-live and designed custom modifications to accommodate special training needs.
Conducted live and web based training classes.
Documented workflows and executed comprehensive training plan when on-site training was needed.
Gathered and assessed needs from internal and external business units; created custom solutions to resolve issues (e.g., system imports, H1N1 vaccination entries, and improve individual workflow issues); and developed functional specifications for development group.
Automated previously manual, time-consuming processes to drive gains in internal data tracking/accuracy, workgroup efficiency and profitability.

Customer Service at MagRabbit

March 2003 - May 2004
Logistics, 2003 to 2004

Provided customer service support for off lease auction sales. Decreased return rates by creating support documents which answer common questions and give details regarding computer purchases without Operating Systems or CPUs with speed-step technology.
Harte-Hanks CRM - Siemens Mobile/AON extended warranty

Customer Service and support at Harte-Hanks

January 2000 - January 2003
Reviewed customer troubleshooting records for accuracy and prepared new steps for remedy of technical situations or setup for dispatch of repair services.
Key Results:
Developed streamlined procedures that decreased call handle time and eliminated redundancies.
Created training manuals that reduced troubleshooting errors and provided consistent support across all teams.
Helped introduce a new, smart phone platform to a hand-picked team of technicians

Communications Troubleshooter/Installer at US Army

January 1996 - October 2000
Installed, maintained, and performed troubleshooting on Signal support equipment, data distribution systems and terminal devices, including radio, wire, and battlefield automated systems, computers, microwave communications equipment and GPS.
Performed Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment.

Prepared maintenance and supply requests for unit level Signal support. Operated and performed preventive maintenance checks and services on assigned vehicles, equipment and power generators.

Supervised a team in their maintenance and installation functions.

Provided technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment. Disseminated information services policy.

Radio Station General Manager at KUCU Radio

July 1995 - January 1996
Responsible for the overall operation of the radio station, including effective personnel management. I worked directly under the direction of the station owner.
Providing business knowledge, leadership, personnel direction and thorough knowledge of all aspects of the broadcast station operations.

Radio Station General Manager at KRSY/KMOU

February 1992 - July 1995
Held the responsibility for the day-to-day operation of the station including managing various departments, scheduling on and off air staff, creating and managing on-air promotions and other advertising offers as well as ensuring that the station follows local and FCC regulations and guidelines.

Also acted as a liaison between the station owners and the other staff to make sure employees know and follow the goals of the type of station and level of professionalism of the owners intent.

Successfully, and single handed orchestrated a switch from an analog satellite feed, to a digital feed and at the same time a slight change to radio station format.

Education

Santa Clara College

Degree: Associates of Arts
Field of Study: Broadcast Media

East Union High School

Publications

A Life of Zen and the Benefits of Marriage

Publication: Feedbooks.com
Date: Jul 01, 2011
While not technology related, it may give an insight into the way my mind works. It's a short essay for thoughts on relationships.

Location

Contact Information

2319 Dowd LaneAustin, Texas 78728
Austin, TX

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