How do you deliver excellent customer service in your business?
Looking for advice from people who serve people well. Customer service is something that ensures our customers hang out, continue to buy from us, and keep coming back.
In this competitive world of business where there is little to almost no product differentiation, an excellent customer service experience is the one thing that can set one business apart from the rest. It has been one of the biggest challenges of business owners to provide excellent service that will put their companies above the rest because they know that regardless of the low prices or of the promos they regularly throw, it is good customer experience that will give them repeat customers and potential new ones. From my own experience the best ideas for every business can be ones which are always connected with current customers' demands and fast responding for them.
Good, professional planning is a very important thing as also the project management which is a basis for effective general work process and separate works of your stuff. In this case I as a director too think that inventory management systems http://www.meadewillis.com/
are one of the best in this case, they're so helpful in controlling all
processees and parts in chain supplies, this always makes any business more effective. It's simple, managing your work and products for making
it gives you money as a result and also such systems are nice in case of motivation for stuff and coordinating our workers too.
Professionals focuses on improving user experience by investing in modern technologies and innovative systems. Our goal is to satisfy customer needs by providing useful information with a high-level of customer service. With a comprehensive collection of biggest database at hand, our customers can easily protect themselves while staying informed.
When you own a company with customer service support that is one of the inportant things you should take care. This people make a contact with your clients and they must remain satisfied
Customer service is everything. A clean store/office, pleasant knowledgeable staff, answering the phone in two rings or less with a friendly demeanor (and not putting people on hold, if you can help it). Customer service is the entire buying experience, soup to nuts. Whenever I manage a team, I try to emphasize how every action, every comment-- when interacting with a customer or on behalf of a customer or around a customer-- is customer service. Customer service is NOT just when there's an issue or problem. It's sort of a general answer, but one that I think is important. If more businesses thought this way, there'd be better customer service in the world! Without our customers, we aren't working. We don't have customers unless they have a superior experience.
Believe it or not, I do. How they sit (if they're sitting-- for example, my front-desk people), how they hold their arms (don't cross them!), even how they stand! It makes a big difference. After more than a decade in healthcare, a quick touch on the shoulder goes a long way, too. (Although it's inappropriate in other fields/environments). I tell my team they are walking, talking billboards for our company when they are at work. It is CRUCIAL they represent us in a good light with every action they take.
I think that it depends on the web site and e-shop where are you going to make shopping or to purchase some other things. I just started to use Magento 2 for my electronic shop, mostly https://amasty.com/seo-toolkit-for-magento-2.html where are a lot of interesting options.
Customer service is everything. They need to satisfy with our work. Same as like a freelancer in satisfies a client in freelance marketplace
There is a saying in my local dialect "that customer is always right". One of the fundamental thing to note is you should understand your clients.
In my organization, i conducted a work study from services our customer get and discovered that time is of value. Customers want to serviced in correspondence to time. To give them service beyond their imagination.
The next thing is packaging. How do you package your services/products? This has to do with mode of service delivery.
Another notable point is customer relationship. Do you call to check up on your customers and ask how was the last service they receive, How was the product they just got serving them? If it is a loyal customer you havent seen or heard from for a long time, you can call to check up on them. You can send messages sometimes just to appreciate them or messages during new month, festive seasons etc.
Thanks and i hope you find this resource useful
These are our 12 Laws of Customer Service -
Before we begin, be sure to know who is the boss. You are in business to service the needs of customers, and you can only do that if you know what it is your customers want. When you truly listen to your customers, they let you know what they want and how you can provide them good service. Never forget that the customer pays your salary and makes your job possible.
1. Be a Good Listener
Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Listen to their words, the tone of voice, body language, and most importantly, how they feel. Beware of making assumptions - thinking you intuitively know what the customer wants. Do you know what three things are most important to your customer? Effective listening and undivided attention are particularly important on the showroom floor where there is a great danger of preoccupation - looking around to see to whom else we could be selling to.
2. Identify and Anticipate Needs
Customers don't buy products or services. They buy good feelings and solutions to problems. Most customer needs are emotional rather than logical. The more you know your customers, the better you become at anticipating their needs. Communicate regularly so that you are aware of problems or upcoming needs.
3. Make Customers Feel Important and Appreciated
Treat them as individuals. Always use their name and find ways to compliment them, but be sincere. People value sincerity. It creates good feeling and trust. Think about ways to generate good feelings about doing business with you. Customers are very sensitive and know whether or not you really care about them. Thank them every time you get a chance.
4. Body Language Is Key
On the show floor be sure that your body language conveys sincerity. Your words and actions should be congruent.
5. Understanding Is Crucial
Help customers understand your systems. Your organization may have the world's best systems for getting things done, but if customers don't understand them, they can get confused, impatient and angry. Take time to explain how your systems work and how they simplify transactions. Be careful that your systems don't reduce the human element of your organization.
6. Appreciate the Power of "Yes"
Always look for ways to help your customers. When they have a request (as long as it is reasonable) tell them that you can do it. Figure out how afterward. Look for ways to make doing business with you easy. Always do what you say you are going to do.
7. Know How to Apologize
When something goes wrong, apologize. It's easy and customers like it. The customer may not always be right, but the customer must always win. Deal with problems immediately and let customers know what you have done. Make it simple for customers to complain. Value their complaints. As much as we dislike it, it gives us an opportunity to improve. Even if customers are having a bad day, go out of your way to make them feel comfortable.
8. Give More Than Expected
Since the future of all companies lies in keeping customers happy, think of ways to elevate yourself above the competition. Consider the following:
9. What can you give customers that they cannot get elsewhere?
What can you do to follow-up and thank people even when they don't buy?
What can you give customers that is totally unexpected?
10. Get Regular Feedback
Encourage and welcome suggestions about how you could improve. There are several ways in which you can find out what customers think and feel about your services.
11. Listen carefully to what they say.
Check back regularly to see how things are going.
Provide a method that invites constructive criticism, comments, and suggestions.
12. Treat Employees Well
?Employees are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your employees with respect and chances are they will have a higher regard for customers. Appreciation stems from the top. Treating customers and employees well is equally important.
I will list just some few points that I already applied and works for me.
1. You need to welcome them properly. Whenever a customer comes into your store or office for an enquiry about your products. They really want you to satisfy them and please them with all what you have. What you just need to do is ask for what they want and attend them gently just as if you are training your 1-year-old baby how to walk.
2. You must give enough description (
3. Do not drive them away with what can't buy, rather show them different samples with price tags and let them know the difference.
Often we forget that the people we are serving have a story playing out and we are stepping into it. Be kind and gracious, always.
Take the high road. Instill value in your product by valuing the person you are selling to.
Ask questions and listen to the answers. Be personable, take notes if you need to.
People will return when they feel as if they were important, heard, and valuable. Taking the extra time to get to know someone will leave a lasting impression.
On the other hand not everyone wants that extra step, in which case, quick service that is done with joy in a job well done will also leave an impression.
Don't just solve problems, find out ways that you can make sure those issues don't happen again.
Let your customer feel as if they are part of the solution.
While it's an oldie, it still holds true - under-promise and over-deliver. We are in such a rage to point out all of our attributes that often we forget to make sure we measure up. This is in all avenues of business and personal life. Make sure you are more than you say, people will discover the truth and they will reward you, but they'll destroy you if you're less.